- Title
- Evaluating organisational communication and workplace industrial relations: an Indonesian case study
- Creator
- Wulandari, Maulina Pia
- Relation
- University of Newcastle Research Higher Degree Thesis
- Resource Type
- thesis
- Date
- 2011
- Description
- Research Doctorate - Doctor of Philosophy (PhD)
- Description
- Using a large Indonesian state-owned company in the oil gas industry as a case study organisation, this thesis examines the systems and processes associated with organisational communication and how they have been affected by recent changes to the Indonesian industrial relations systems. The communication audit research that included an the Organisational Communication Inventory (OCI) survey questionnaire, documentary analysis, participant observation and in depth-interviews data was applied to map; to evaluate; to examine the organisational communication processes and systems within the Company; and to investigate the communication problems that had caused industrial disputes in the organisation. One hundred and sixty eight full-time permanent employees participated in the organisational survey and eleven in-depth interviews of 90 minutes duration were conducted with key people at the Company. Statistical computer software (SPSS) was used to examine the quantitative data. NVivo 8 was used on the interview responses, participation observation notes and document analysis. The thesis suggests that job satisfaction, communication climate, communication satisfaction and quality of organisational communication relationships are important variables in effective organisational communication systems within the workplace. Significant correlations were found between communication climate, communication satisfaction and quality of organisational communication relationships and job satisfaction. The thesis findings suggest that job satisfaction and communication satisfaction were significant as mediators in the relationship between organisational communication dimensions. The thesis shows how the industrial relations system and practice has an effect on the organisational communication systems and mechanisms within the workplace; an effect emphasised by the Post-Reformation changes to Indonesia’s industrial relations. Previously, the communication processes within the Indonesian company were formal and strictly controlled by the management, however since the 1998s Reformation, the communication processes have become less formal and more cordial; and the communication system more open and cooperative. However, the thesis shows that employees’ satisfaction with the quantity of organisational information received, the openness in the workplace, and employee-senior management communication relationships were indicated as communication factors causing industrial disharmony. The company’s culture and complicated organisational structure and the style of leadership were found as factors contributing to communication failures and conflict.
- Subject
- organisational communication; workplace Industrial Relations; Indonesia
- Identifier
- http://hdl.handle.net/1959.13/1039452
- Identifier
- uon:13654
- Rights
- Copyright 2011 Maulina Pia Wulandari
- Language
- eng
- Full Text
- Hits: 1494
- Visitors: 2365
- Downloads: 829
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | ATTACHMENT01 | Abstract | 107 KB | Adobe Acrobat PDF | View Details Download | ||
| View Details Download | ATTACHMENT02 | Thesis | 2 MB | Adobe Acrobat PDF | View Details Download |